Neuff Athletic Equipment Ltd is dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Contact Details
Email: sales@neuff.co.uk
Telephone: 01752 893742
Fax: 01752 894026
Postal address:
3 Abbotts Close
Lee Mill Industrial Estate
Ivybridge
Devon
PL21 9GA
Registered in England and Wales No. 6306211.
Registered for VAT: GB 512 7390 61
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please feel free to telephone or email us with any questions you may have. Telephone 01752 893742 or email us sales@neuff.co.uk
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. There will be an additional postage cost for international orders. We will contact you after receiving your order.
We accept Visa and Mastercard. We do not charge for any item until it is ready to be shipped. Back ordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All goods remain the property of Neuff Athletic Equipment Ltd until paid for in full.
Delivery
The Highlands, Jersey, Isle of Wight, Northern Ireland and all overseas shipping incur extra delivery cost. Please contact us for details.
Please allow up to 14 days for delivery of stock items. International orders are generally received in under 28 working days. (All delivery times subject to availability). Upon receipt of your order, if delivered by carrier you will be asked to sign for the goods received in good condition. If you are unable to check the contents please cross out the wording received in good condition. Failure to do so may affect any warranty claims that you make thereafter.
Back Orders: If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Images and photos
The images and photographs of the products are for illustration purposes only. Colours may vary, as may details such as printing, finishes, etc.
All images and other information on the website are the property of Neuff Athletic Equipment Ltd and may not be copied, downloaded, shared (digitally or physically) or used for any other purpose without our express permission.
If you upload or make available any information onto our website, including but not restricted to photos, comments, videos and blogs, you grant us the right to use any and all of that content for any purpose, including marketing and product development purposes.
Tax Charges
For orders made from the UK or Ireland, VAT is included at the prevailing rate. All other orders are VAT free. You may need to pay additional import duties when the goods are imported into a third country. You will be contacted by the delivery company and will need to pay any fees due before your item is delivered. Please contact us for information.
Credit Card Security: When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee: We guarantee that all products meet UKA rules if appropriate.
Privacy Policy
Please see our full privacy policy here.
Please note, the information and data of customers purchasing SFuels products will be shared with SFuels LLC in Delaware USA. Please see the SFuels terms and conditions for more information.
Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Please see full details of our cookies policy which you can find here.
Returns Policy
You have the right to cancel your order within 14 days of delivery, as per the Consumer Protection (Distance Selling) Regulations 2000 which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you wish to return goods ordered then you must pay return freight costs (unless there is a fault with the goods). The goods must be returned to the address supplied by the Supplier within 14 days. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Please note that we cannot accept returns for consumable items.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
By using this site to view products or place orders, you agree to the above terms and conditions.
Disputes
This contract will be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contractual relations covered by these Terms and Conditions between Neuff Athletic Equipment Ltd and the Customer shall be governed by English law to the exclusion of international treaties, particularly the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG). All conflicts and disputes arising, directly or indirectly, under or in connection with the contractual relationship between Neuff Athletic Equipment Ltd and the Customer shall be submitted to the exclusive jurisdiction of the courts of England. Neuff Athletic Equipment Ltd shall be entitled to alternatively sue the Customer at the competent court at Customer's domicile.