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Neuff Terms & Conditions

Neuff Athletic Equipment Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Contact Details

Neuff Athletic Equipment Ltd
South Parade
Norton-on-Derwent
YO17 9HL

Phone: 01653 691865
Fax: 01653 696662

Registered in England and Wales No. 6306211. Registered for value added tax: GB 512 7390 61

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please feel free to telephone or email us with any questions you may have. Telephone 01653 691865 or email us sales@neuff.co.uk

We accept credit card payment.  If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. There will be an additional postage cost for international orders. We will contact you after receiving your order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to be shipped. Back ordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All goods remain the property of Neuff Athletic Equipment Ltd until paid for in full. Shipping and Handling costs are included in the price UK mainland only. Highlands and overseas shipping incur extra delivery cost. Please contact us for details.

Delivery Schedule

Please allow up to 14 days for delivery of stock items. International orders are generally received in under 28 working days. (All delivery times subject to availability). Upon receipt of your order, if delivered by carrier you will be asked to sign for the goods received in good condition.  If you are unable to check the contents please cross out the wording received in good condition. Failure to do so may affect any warranty claims that you make thereafter.

Back Orders If your item is not in stock, we will back order for you.  You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European, VAT is included at the prevailing rate.  All other orders are VAT free.

Credit Card Security.  When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee that all products meet UKA rules if appropriate.

Reaching Us

If you need to reach us, please email us from our contacts page, alternatively, you can call on 01653 691865 (International +44 01653 691865) or fax us on 01653 696662 or write to us at South Parade, Norton-on-Derwent, YO17 9HL.

Privacy Policy

Neuff Athletic Equipment Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Please read our full Privacy Policy.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We are required to give you full details of our cookies policy which you can read on our Cookies policy page.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you wish to return goods ordered then you must pay return freight costs (unless there is a fault with the goods) The goods must be returned to the address supplied by the Supplier. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

By using this site to view products or place orders, you agree to the above terms and conditions.